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Terms & Conditions, Privacy, Refunds

Terms & Conditions

General

Pest Free Home Limited wishes you to be aware that your statutory customer rights are not affected in any way by our Terms and Conditions of Sale.

These terms and conditions are applicable to the supply of all Products by Pest Free Home Limited to the Customer, they are governed and shall be interpreted in accordance with the laws of England and Wales. When you make a purchase from Pest Free Home Limited you are agreeing to these Terms and Conditions of Sale. Pest Free Home means PestFreeHome Limited, 61-62 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7De

The term Customer or the use of the word "you" means the person or company who has placed an order with Pest Free Home Limited for purchase any of the products. "Products" means the products and services offered for sale by PestFreeHome Limited.



Product


To comply with UK Government legislation and to ensure that there is no undue risk to people, animals and the environment, all pesticide products must be supplied in their original packaging which includes the registered label text for safe handling and use. PestFreeHome wishes to clarify that it is the customer’s responsibility to read and comply with the label instructions. All product warranties are the responsibility of the product manufacturer. PestFreeHome Ltd. sources products in good faith from reputable suppliers. Like any retailer, PestFreeHome Ltd. cannot be held legally responsible for product statements made by these suppliers either in their promotional material or product labels. Products supplied may be different from those displayed.

 

Prices

So you know exactly what you have spent, all our prices are quoted in Sterling (£), inclusive of VAT. They are exclusive of carriage and packing because this can vary. Unless otherwise stated carriage is added to your order prior to purchase and the total price will be displayed to you before you complete you purchase. Pest Free Home reserves the right to decide if products are supplied by courier or through the postal system. There are no other additional costs. Prices at point of purchase remain valid until delivery is accepted.



Payment

Payments must be made in £ Sterling, unless otherwise specified, using any of the payment methods displayed. When you have completed your selection you will be transferred to our secure server to complete payment. At completion of the transaction there will be a confirmation screen. In addition PestFreeHome will send an e-mail confirming your purchase to the email address you have given during the purchase process.

 

Delivery

Any date or period stated for delivery shall be considered as indicative. If a Product is in stock, we aim ship it to you within 48 hours of placing the order. If we cannot dispatch an item to you within 10 days of your order we will notify you by e-mail and at your request we will cancel the order. In this case we will either refund your money in full or supply a comparable alternative product. PestFreeHome cannot be held responsible for delays in the delivery caused by the product manufacturer, or any other third party.

At this time we are unfortunately only able to deliver to addresses which have a UK post code.

 

Acceptance of the Goods

The Customer shall be responsible for inspecting all goods on arrival and where a courier is used prior to signing the carriers note. If goods are damaged this has to be stated on the carriers note, without this no claim will be considered by the carrier. For the avoidance of doubt, the Customer shall be responsible for inspecting goods supplied through the post. PestFreeHome should be notified of damaged products in writing within 3 days of receipt of goods. This does not affect your statutory rights.

If any Products supplied by PestFreeHome should be considered defective or different from the product ordered, an immediate full refund will be provided on return of Products to PestFreeHome Limited, 61-62 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7De. Goods exchanged or replaced for reasons other than above will be subject to our postage and packing charges for new orders. We will not accept responsibility for postal charges or lost items when returning non-defective goods. All non-defective goods returned must be in stock condition and in the original packaging.



Cancellation Policy

PestFreeHome: PestFreeHome reserves the right to refuse any order or part order, or to request further information to enable it to process or evaluate the order. Provided that it takes all reasonable steps to notify the customer within 10 days of order placement, PestFreeHome accepts no liability for any failure to ship products where this results from its inability to do so or its decision, on reasonable grounds, not to do so. In such cases PestFreeHome will immediately refund any payments made in full.

The Customer: The customer has the right to cancel their order within 7 working days of receipt of the goods. The customer is responsible for any costs involved in returning the goods. Once PestFreeHome has verified that the returned product is in stock condition and in the original packaging, it will refund the customer’s money within a reasonable period.



Customer Complaints

We expect our service, advice and products to be of the highest standards, however in the unlikely event that you have a complaint please contact PestFreeHome by email at sales@pestfreehome.co.uk or call our customer service line: 01638 563503. PestFreeHome Limited will respond as promptly as possible.

 

Privacy Policy

PestFreeHome Limited aims to operate this website and the supply of all products and services within the ‘European Privacy and Electronic Communication Regulation 2003’. The company does not disclose any information about any purchase information on this site to any third party. Cookies are only used on this site to keep track of the contents of your shopping basket once you have selected an item and to store billing and delivery address data.

If you wish PestFreeHome to retain any information provided for further transactions, you may choose to register your email and a unique password during the purchase process. In addition you may choose to join our mailing list. Before any purchase is completed you will be required to confirm that you have read and understood our terms and condition of sale.

 

Credit Card Security

We are PCI Compliant - the standard demanded by credit card companies like Visa and Mastercard. Trust your details to be handled securely and all data to be protected. PestFreeHome Limited does not store credit card details as part of this web site.

 

Contact

If you wish to contact PestFreeHome Limited, please either email sales@PestFreeHome.co.uk, call us on 01638 563 503 or write to us at PestFreeHome Limited, 61-62 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE. United Kingdom.

 

Returns Policy

The customer has the right to cancel their order within 7 working days of receipt of the goods. The customer is responsible for any costs involved in returning the goods. Once PestFreeHome has verified that the returned product is in stock condition and in the original packaging, it will refund the customer’s money within a reasonable period.